Refund policy

Returns and Exchanges

For hygiene and safety reasons, we do not accept returns or exchanges due to a change of mind. This includes products that are unopened or unused.

If you receive a damaged, defective, or incorrect product, please contact us at hello@nightandday.club as soon as possible. Each request will be reviewed before a replacement or refund is approved.

Products returned without prior approval may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your order arrives damaged, defective, or incorrect, contact us as soon as possible.

Include your order number and clear photographs of the parcel, product, and delivery label. Please retain the affected product and its original packaging while our team reviews the issue.

Once the issue has been reviewed and approved, we will arrange an appropriate replacement at no additional cost or issue a refund where applicable.

Refunds

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping fees, customs duties, taxes, and other related charges are non-refundable unless the issue resulted from an error on our part or a refund is otherwise required by applicable law.

Order Cancellations and Changes

If you need to cancel or amend an order, contact us at hello@nightandday.club as soon as possible.

We will do our best to assist, but changes or cancellations cannot be guaranteed once an order has been processed or dispatched.

Exceptional Circumstances

We understand that every situation is different. Concerns that fall outside this policy may be reviewed individually by our customer support team. Any resolution offered will be determined on a case-by-case basis.

For assistance, contact us at hello@nightandday.club.