Shipping policy
Order Processing
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information.
Processing and delivery may take longer during product launches, promotional periods, public holidays, or periods of unusually high order volumes.
Shipping Destinations
We currently deliver within Singapore only.
Updates regarding international shipping will be announced on our website and social media channels.
Shipping Rates
The applicable delivery fee will be displayed at checkout before payment.
Complimentary delivery within Singapore is available for orders of S$90 and above.
Estimated Delivery
Orders are generally delivered within three working days after dispatch.
Delivery times are estimates and may be affected by product launches, promotional periods, public holidays, courier operations, weather, or other circumstances beyond our control.
Tracking Your Order
Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.
Please allow some time for the delivery provider to activate and update the tracking status.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error, contact us at hello@nightandday.club as soon as possible. We will do our best to assist, but address changes cannot be guaranteed once an order has been processed or dispatched.
Additional delivery charges may apply if an order must be resent due to an incorrect or incomplete address.
Failed or Refused Delivery
If a parcel is returned to us because delivery was refused, the address was incorrect, or the parcel was not collected, we will contact you regarding the available options.
Additional shipping charges may apply if the order needs to be dispatched again.
Delayed or Missing Orders
If your order has not arrived, please check the tracking information first.
If the estimated delivery date has passed or there has been no tracking update, contact us at hello@nightandday.club with your order number.
If the tracking status shows that your order has been delivered but you cannot locate it, please check with members of your household, neighbours, building management, or the delivery provider before contacting us.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us at hello@nightandday.club as soon as possible.
Include your order number and clear photographs of the parcel, product, and delivery label. Please retain the affected product and its original packaging while our team reviews the issue.
Once reviewed, we will arrange an appropriate replacement or refund where applicable.